For questions regarding our Shipping & Delivery click Here.
For questions regarding our Returns Policy click Here.
We also offer an extensive FAQ page found Here.

Tel: +852 5986 2011 
Contact Email：service@doublefish2.com

Company Name:doublefish1
Register Number: 13403207
Company Address: 309 Winston House 2 Dollis Park, London, England, N3 1HF(This is not a returning address)
*Most emails will be replied within 1 business day.
Have a question?  Don't hesitate to contact us.
Support:service@doublefish2.com

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

Q: Is shipping free to all countries & regions?
A: We are able to offer FREE shipping once your order is over $49.

Q: Do we ship internationally?
A: Yes.  We are able to ship to US!

Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.  For more information click here.

Q: How can I contact you regarding my order?
A: You can contact us via email at service@doublefish2.com, using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.